Seeking a Proactive and Talented Customer Support Agent for Italian Clients to join our team.

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MEXEM, a leading global financial services company, is currently seeking a proactive and talented Customer Support Agent for Italian Clients to join our team. In this full-time position at our office, you will be responsible for maintaining relationships with Italian clients, delivering high-quality service, and ensuring an excellent customer experience.

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Provide client support via phone, email, and chat, addressing inquiries and resolving issues.

Handle requests such as account openings, data updates, and various transactions.

Collaborate with internal departments (compliance, operations) to meet client needs.

Promote products and services, identifying cross-selling opportunities.

Update the CRM system with relevant client interactions and information.

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A native Italian speaker with excellent communication skills.

Orientation vers le client et fortes compétences en matière de résolution de problèmes.

Passionate about IT and possesses strong computer skills. 

Une expérience dans le domaine du service à la clientèle ou des relations avec les clients est un atout.

Bon sens de l'organisation et capacité à effectuer plusieurs tâches à la fois.

Esprit d'équipe et capacité à travailler de manière autonome.

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Salaire et avantages compétitifs.

Possibilités de croissance et de développement professionnels au sein d'une entreprise dynamique et mondiale.

Un environnement de travail favorable et collaboratif qui valorise la diversité et l'inclusion.

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We are open to candidates who may not have prior experience in the financial sector but demonstrate a strong desire to learn and grow in this field. If you have strong communication skills and a passion for learning about the financial sector, we encourage you to apply!

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Please submit your CV, along with a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

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MEXEM is an equal opportunity employer and welcomes applications from all qualified candidates.

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