J'ai perdu mon téléphone sur lequel était installé MEXEM Mobile. Que dois-je faire ?

If you lost your phone with MEXEM Mobile authentication, installed, you may be able to reactivate MEXEM Key on a new phone without contacting Client Services, provided that you can still receive SMS messages on the same mobile number used when MEXEM Key was originally activated. To proceed, install the MEXEM Mobile app on your new phone and follow the on-screen recovery or migration instructions. You will normally be asked to enter your username and password, receive an activation token by SMS, and complete the activation process on the new device. If you cannot receive SMS on the registered mobile number, or if you cannot complete the recovery process from the app, please contact MEXEM Support directly by telephone. For security reasons, login and authentication issues require identity verification before account access can be restored.